Privacy Policy

1. About ZippiBill

ZippiBill is a billing and business operations platform for restaurants, cafes, bakeries, cloud kitchens, QSRs, takeaway counters, mobile phone retailers, garment stores, grocery and marts, service counters and other retail businesses.

ZippiBill is a product of Nusuk Software LLP, Nagpur, Maharashtra, India. References to "ZippiBill", "we", "our" or "us" mean Nusuk Software LLP and the ZippiBill product, unless the context requires otherwise.

2. Information We Collect

We collect information that is necessary to provide, secure and improve our services. This may include:

• Business name, outlet name, owner name, contact person name and designation.
• Email address, phone number, country, city, address and billing details.
• Business type such as restaurant, cafe, bakery, cloud kitchen, mobile retailer, garments, grocery, service counter or other retail domain.
• Account credentials, role permissions, staff users, counter users and shift information.
• Products, categories, variants, prices, tax/GST settings, inventory, stock movements and purchase entries.
• Invoices, KOTs, orders, parked bills, payments, discounts, customer records and reports generated through ZippiBill.
• Device, browser, IP address, login activity, usage logs, diagnostics and security events.
• Support conversations, demo requests, feedback and communication preferences.

3. How We Use Information

• To create and manage your ZippiBill account, outlets, counters and users.
• To provide billing, POS, KOT, inventory, GST, accounting, reporting and related workflows.
• To process support requests, demos, onboarding, training and service communication.
• To improve product performance, security, reliability and user experience.
• To detect misuse, prevent fraud, troubleshoot issues and protect business data.
• To comply with legal, tax, accounting, regulatory and contractual obligations.
• To send service updates, renewal reminders, product information and important notices.

4. Business and Customer Data

Your invoices, products, customers, orders, stock, tax records and reports belong to your business. We use this information only to provide and operate ZippiBill services, support your account, maintain security, comply with applicable law and improve the platform.

You are responsible for ensuring that your use of customer, staff, invoice and billing information through ZippiBill complies with applicable laws and your own business policies.

5. Sharing of Information

We do not sell your personal information. We may share limited information only where required for service delivery, compliance or security, including with:

• Hosting, cloud infrastructure, database, analytics and security service providers.
• Payment, communication, support and integration providers used to operate the platform.
• Professional advisors, auditors, tax consultants or legal authorities where required.
• Government, law enforcement or regulatory bodies when required by applicable law.

6. Data Security

We use reasonable administrative, technical and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration or disclosure. These safeguards may include access controls, role-based permissions, secure infrastructure, backups, monitoring and staff confidentiality practices.

7. Data Retention

We retain information for as long as needed to provide ZippiBill services, comply with legal and tax obligations, resolve disputes, enforce agreements and maintain business records. Certain invoice, tax, accounting and audit records may need to be retained for longer periods as required by applicable law.

8. Your Choices and Rights

Subject to applicable law, you may request access, correction, update, export, restriction or deletion of your personal information. Some business, invoice, GST, accounting or compliance records may not be deleted immediately if retention is legally required.

For privacy requests, contact us at compliance@zippibill.com.

9. Cookies and Website Usage

Our website and services may use cookies or similar technologies to keep sessions active, remember preferences, improve performance, understand usage and secure the platform. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

10. Third-Party Links and Integrations

ZippiBill may integrate with or link to third-party services such as payment providers, communication tools, delivery platforms, analytics providers or other operational services. Their privacy practices are governed by their own policies, and we are not responsible for third-party websites or services.

11. Children's Privacy

ZippiBill is intended for businesses and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

12. International Use

ZippiBill may be accessed from India and other countries. By using our services, you understand that information may be processed in India or in other locations where our service providers operate, subject to reasonable safeguards and applicable laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date. Continued use of ZippiBill after changes are posted means you accept the updated policy.

14. Contact Us

Nusuk Software LLP
Nagpur, Maharashtra, India